Terms and Conditions for Use and Sales
Last updated: 01 March 2010
1. ”Arabian Luxuries Ltd” website
Your use of the ”Arabian Luxuries Ltd” website and any service contained within constitutes acceptance of these Terms & Conditions.
2. Customer Information
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account (if applicable). You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform ”Arabian Luxuries Ltd” immediately.
2.4 The ”Arabian Luxuries Ltd” website is only intended for use by adults.
4. Product Pricing and Title
4.1 ”Arabian Luxuries Ltd” makes every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by ”Arabian Luxuries Ltd” at anytime up to the shipment of that order and any related items.
4.2 ”Arabian Luxuries Ltd” reserves the right to alter all products pricing without notice. 5. Your Order
5.1 When you place an order with us you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to ”Arabian Luxuries Ltd” to purchase the goods specified in the order.
5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.
5.4 ”Arabian Luxuries Ltd” reserves the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If ”Arabian Luxuries Ltd” is unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time or purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
6. Shipping and Customs Duty
6.1 All orders received by ”Arabian Luxuries Ltd” are shipped subject to availability. Arabian Luxuries aim to ship orders as soon as possible, however subject to product availability and based upon supplies.
6.2 ”Arabian Luxuries Ltd” reserves the right to ship products at a later date (up to 14 working days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
6.3 ”Arabian Luxuries Ltd” cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or Fulfilment Company or a full refund.
6.4 ”Arabian Luxuries Ltd” cannot be held responsible for shipping problems after products have been posted by us. We always get proof of posting of the parcel. In case where you require the proof of posting, write to us (email) and we will send to you the copy of the proof of posting. It is up to you to claim with the delivery company if the package is been lost during delivery. For postage with tracking, it is the responsible of the customer to track the parcel after we have posted it and send the customer the tracking details. As for international postage, all duty and custom at the recipient country is under the customer responsibility and not the responsibility of ”Arabian Luxuries”.
6.5 All the delivery charges offered by our website depend only on the weight of each perfume box and packaging, which are listed in the description.
7. Cancellation Rights, Returns and Refundson
7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase at anytime before the delivery. However, to exercise this right you must notify ”Arabian Luxuries Ltd” in writing, (email or letter) within seven working days from the day after goods have been delivered. Please note the Consumer Protection (Distance Selling) Regulations 2000 only apply to consumers, the regulations do not apply to business purchasers or individuals purchasing on behalf of a business.
7.2 The product/services provided on this site are without warranties of any kind either expressed or implied and ”Arabian Luxuries Ltd” disclaims all or any of them to the fullest extent. ”Arabian Luxuries Ltd” does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and ”Arabian Luxuries Ltd” shall not be under any obligation to ensure compliance or handle complaints.
7.3 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
7.4 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have opened your product.
7.5 Please observe the following procedure for all returns to us:
7.5.1. On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
7.5.2 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. ”Arabian Luxuries Ltd” will not issue a refund where the product is in an incomplete state.
7.6 If the original packaging surrounding the product has been damaged or destroyed ”Arabian Luxuries Ltd” will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
7.7 You are responsible for paying any postage or shipping costs incurred when returning the product.
7.8 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
7.9 ”Arabian Luxuries Ltd” will not issue refunds for any items lost or stolen in transit to us.
7.10 ”Arabian Luxuries Ltd” will charge 50% administration fee for all refunds.
7.11 Where a return is lost or stolen in transit to us you should claim compensation from the company that shipped the return.
7.12 Subject to the above, ”Arabian Luxuries Ltd” will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
8. Customer Complaints
”Arabian Luxuries Ltd” endeavours to respond to complaints within 7-10 working days.
9. Faulty Products
Where a Customer experiences a fault with a product it can be returned to us, subject to our returns policy above.
10. Events outside our control
”Arabian Luxuries Ltd” shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond its reasonable control, including but not limited to acts of God, war, civil disorder or industrial dispute.
11.1 ”Arabian Luxuries Ltd” grants you a license to access the content, information and services contained within the ”Arabian Luxuries Ltd” website for personal use only.
11.2 This license allows you to download and cache (using your browser) individual pages from the ”Arabian Luxuries Ltd” website.
11.3 This license does not allow you to download and modify individual pages or substantial parts of the ”Arabian Luxuries Ltd” website nor to make the ”Arabian Luxuries Ltd” website available via an intranet, where the ”Arabian Luxuries Ltd” website or a substantial part of it is hosted locally on the intranet in question.
11.4 The ”Arabian Luxuries Ltd” website design, layout, content or text cannot be copied, edited or otherwise manipulated without the express written permission of ”Arabian Luxuries Ltd”.
11.5 The ”Arabian Luxuries Ltd” cannot be placed within the frame-set of another site.
11.6 Third parties are not allowed to “deep link” to pages within the ”Arabian Luxuries Ltd” website, without the express written permission of ”Arabian Luxuries Ltd”. All links (unless expressly permitted by us) should be to the main index page of the ”Arabian Luxuries Ltd” website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
12.1 All content, databases, graphics, buttons, icons and logos are the copyright of ”Arabian Luxuries Ltd”, unless expressly acknowledged as otherwise.
12.2 The data mining, extraction or utilisation of product information from the Opulentperfumes.com website is not permitted without the express written permission of ”Arabian Luxuries Ltd”.
13. Reasonably Foreseeable Losses
13.1 ”Arabian Luxuries Ltd” will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where losses were reasonably foreseeable at the time the contract between ”Arabian Luxuries Ltd” and you was made.
13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between ”Arabian Luxuries Ltd” and you are excluded.
13.3 ”Arabian Luxuries Ltd” does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty of ”Arabian Luxuries Ltd”, its employees or officers.
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
15. Waiver by Arabian Luxuries Ltd
Failure by either ”Arabian Luxuries Ltd” to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless ”Arabian Luxuries Ltd” acknowledges the waiver in writing.
16. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and us. ”Arabian Luxuries Ltd” reserves the right to change these terms and conditions at any time, without giving notice to you.
These Terms & Conditions shall be interpreted construed and enforced in accordance with the English law and shall be subject to the exclusive jurisdiction of the English Courts.
Your statutory rights are unaffected.